FAQ

If you have any further questions, please don’t hesitate to contact me!

PAYMENT AND DELIVERY

In France, my printings are sent through the post or Mondial Relay according to your choice. It usually takes 48h before receiving your printing (working days).
Of course, I’d be super pleased to send them everywhere on the planet.

I offer free shipping for all orders sent to France, Belgium or Luxembourg via Mondial Relay. It is also possible to opt for a home delivery via Colissimo but please note it means an extra fee will apply (additional €6 fee for France).
For international shipping, costs will be calculated according to the country it is sent to.

You can pay with a credit or debit card, via Stripe or Paypal.

CONTACT ME

Do not hesitate to visit my “Tools and Tips” page. I regularly publish articles about my techniques and about the upcoming products!

With pleasure! Please do not hesitate to contact me thanks to my contact page or via email at hello@atelier-margolino.com

CANCELLATIONS AND RETURNS

If you decide to change your mind just after you’ve passed your order, please email me before receiving the shipping confirmation (usually received on the same day or the day after). I will then proceed to the refund.

If you’re unfortunately not satisfied with your order, you will be able to send it back within 14 days. Please note you will have to pay the return costs and send your order back in its original packaging. I will then check the return (no damages should appear) and proceed to the refund.

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